1. Log-in to your account.

Our user center can be reached on the top of each page click ‘Log In’

2. Click the “View Your Order History” link

3. Click on the order number you want to return/exchange.

4. On the order invoice page click the check box next to the item you want to return and then click the “Request Return Authorization” link.

5. On the next page state your reason for return and then click “Submit Request”.

6. We will respond within 3 business days to your request by email.

7. Once approved you will receive an RA number by email.

8. Package the item and write the RA number on the outside of the box. Packages without RA number will not be accepted and will be returned back to you.

9. Ship the box back to us at the address provided via the return authorization e-mail that was sent to you. All items must be back in our position no later than 3 weeks after the shipping date.

10. For an additional charge we can issue a UPS return pick up if you prefer. Please indicate in an email if you are shipping or requesting a pick up.

11. Once the item(s) are received in the same new condition as when originally shipped, for retail customers we will give full exchange credit for the original purchase less shipping costs or you can receive full refund less shipping cost and less 10 % restocking fee.

In order to process the exchange we will charge the shipping cost, which will be calculated based customer location, chosen shipping method, package total weight and value.

For wholesale customers we do not process exchange or refund unless under special circumstances.

12. Please allow 10 to 14 business days for us to receive and process your retail exchange.

13. You will be notified by email when any exchange or returns have been processed.